​​​​​​​​​​​​​PROTO® Customer Service

We at PROTO® are committed to our customers, please reference the following phone number for a direct contact to one of our  customer technicians. They will be more than happy to help with any service or warranty questions that you may have.

For Direct Customer Service:

Questions via Email: inquiry@sbdinc.com
Orders: orders.proto@sbdinc.com
Phone: 1-800-800-TOOL (8665)
Fax: 1-800-828-7809

For defected tools covered under warranty, please send products to: 

Stanley Black and Decker
100 Passmore Lane
Jackson, TN 38305

For torque tools in need of repair and/or calibration, products may be dropped off at any national DEWALT Service Center or packed and shipped directly to one of our three Torque Service Centers:

West Coast:
Factory Service Center
1015 North Market Blvd #2 
Sacramento, CA 95834

East Coast:
Factory Service Center
6115 Jimmy Carter Blvd
Norcross, GA 30071

Central Region:
Factory Service Center
10245 W Little York Road 
Houston, TX 77040

Services available at our service centers include:

• Complete Tear-Down and Inspection, Clean and Re-Lube
• Replacement of Damaged Parts
• Full Performance and Safety Testing
  
• 90 Day Warranty on Parts and Labor
• NIST Traceable Certificate Provided​